Before you read about Tawk, I would like to offer you a pair of stylus phone/tablet( iOS/Android) pens for free(no credit cards or fees required). Simply join my email list using the form below, details will be emailed to you. You have to be over 18 to be eligible for this offer or to join my e mail list.
Why Live Chat Support
Live chat support is very important for many e-commerce websites, giving real-time support to the customers increase engaging traffic by 70%. When your customer gets real-time help they trust you and leave their email addresses comfortably , make purchase when they want to.
When your customer want to know more about product specifications they get real time help while navigating, get answers to their questions immediately which boosts sales and opt ins.
Having a real person walking through purchase builds confidence and customers usually spend more than the ones who don’t get live chat support.
when someone makes a purchase from your e-commerce store and waiting for delivery they come back and ask questions which improves your size reliability and authority.
Live chat support is much better than phone sport because one person can deal with more than one customer at the same time as this chat agent allows you to open more than one sales channels. I usually write to 3-5 people at the same time. You can always outsource support by assigning agents to different people who live elsewhere.
Live chat support is cross platform, for example you install the same chat client on your desktop, on your mobile phones, tablets and there is always the main website client where you can reply to your clients and control all other devices.
Why tawk.to and why is it different?
Tawk.to is very easy to set up, free and has loads of features.
I tried different chat clients in the past but most of them offer CRM solutions rather than chat clients. They mostly offer free trials and they’re not cheap, installing is messy, interface is loaded with many unnecessary features and finding the right tool in this jungle is not easy.
TW however has a super simple interface and loaded with great easy to configure support features.
Here are some of the great features
- Real-time monitoring
- Native mobile apps
- Automated triggers
- Customizable widgets
- Ticketing Built in
- 27 languages
- Group messaging
- Video voice add-on
- Agent to agent messaging
- Screen sharing is coming soon
- Desktop notifications
- GOIP tracking
- Track sentiment
- Unlimited history
- Unlimited Agents
- Track engagement
- Detailed reporting
- Ban and Unban visitors
- Agent alerts
- File transfer
- Attention bubble
- The main restriction
- Mail notifications
- Message filtering
- High load dashboard
- Security encryption
- Custom tabs
- Message sneak-peek
- In chat payment (beta)
- Automated translation (beta)
Installing Tawk.to on WordPress Sites
1.Go to install plugins > Add new tab
2. Type “Tawk” into search bar and install tawk.to
3.Go to http://www.tawk.to and create an account
4. Go to Installed plugins then find tawk.to . Hit Settings.
4. Find Tawk.to in your plugins list hit settings.
5. Enter your e mail address and password in the form than select the channel you created on www.tawk.to website
6. Now go to your web page and tawk.to is installed on each page of your site.
Replying to messages using Tawk.to
Go to https://dashboard.tawk.to/ and sign in, you will see the Analytics page, this is where you can track your performance.
2. Monitoring Tab:
Monitoring tab/page shows the visitors who are currently navigating your site, you can easily track which page they are on or reading.
3.If you create a trigger from Admin->triggers -> set up a trigger
You can then pop in a message when a user is started navigating your page
My message says ” I am here to help if you have any questions” shows up when someone starts browsing.
Tawk to is cross platform, you can chat with your clients from your mobile phone or tablets. If you have too many visitors I highly recommend installing desktop apps as the browser apps can be a little instable when the traffic is high.
I hope this will help you get more leads and sales. Do not forget to subscribe to my mailing list using the form below.
I would like to offer you a pair of stylus phone/tablet( iOS/Android) pens for free(no credit cards or fees required). Simply join my email list using the form below, details will be emailed to you. You have to be over 18 to be eligible for this offer or to join my e mail list.